Refund policy

Return & Refund Policy (All Sales Final)

Last updated: September 11, 2025

Because our products are made to order through our production partner (Printful), all sales are final. We do not accept returns, exchanges, or provide refunds for wrong size, buyer’s remorse, or change of mind.

That said, we’ll always make it right for issues that are on us.

If There’s a Problem With Your Order (Defects/Wrong Item)

If your item arrives defective, damaged, misprinted, or you received the wrong product, contact us within 30 days of delivery and we’ll repair, replace, or refund it (at our sole discretion).

How to report an issue (within 30 days):

  1. Email info@kontaineroz.com with:

    • Order number

    • Description of the issue

    • Clear photos of the product and the packaging (include the size/neck label and the packing slip if available)

  2. We’ll review and coordinate resolution with our production partner.

Important: Do not send any items back without written authorization. Unauthorized returns will be refused and not eligible for refunds.

Non-Returnable / Non-Refundable Situations

  • Wrong size or fit (please use our size charts before ordering)

  • Buyer’s remorse or change of mind

  • Sale/discounted items

  • Gift cards

  • Items returned without authorization

  • Worn, washed, or altered items

  • Damage caused by improper care, normal wear and tear, or accidents

Order Changes & Cancellations (Time-Sensitive)

Our items go into production quickly. If you need to change or cancel your order, email info@kontaineroz.com immediately after purchase.

  • If production has not started, we’ll do our best to cancel or edit.

  • If production has started (or the order has shipped), changes/cancellations are not possible.

Shipping Issues

  • Wrong/Incomplete Address: If the address provided is incorrect and the order is returned to sender, we can reship once you provide a correct address. Additional shipping charges may apply.

  • Lost in Transit: If a package shows no movement for an extended period, contact us and your carrier. We’ll help investigate. If the carrier confirms loss, we’ll replace the item.

  • Marked “Delivered” but not received: Please check with household members, neighbors, and your local post office. Unfortunately, orders scanned as Delivered are not eligible for refund. Replacements may be offered at our discretion.

Quality & Sizing

All apparel is produced to order. Slight variations in color/placement can occur due to the print process. Review the size chart on each product page—most returns stem from sizing issues, and we cannot accept size-based returns or exchanges.

International & EU Customers

Our products are made to order and typically qualify for the custom/made-to-specification exemption from the EU 14-day right of withdrawal. Accordingly, the standard EU cooling-off period does not apply to most of our products. If a specific product does not qualify for this exemption under your local law, your statutory rights remain unaffected.

How Refunds Work (When Approved)

If we approve a refund for a verified issue (defect/wrong item), we will refund to your original payment method. Your bank/card issuer may take additional time to post the credit.

How to Reach Us

Email: info@kontaineroz.com

Address: 39252 Winchester Rd ste 107-166, Murrieta, CA, 92563, US